Refund & Cancellation Policy

At Del Soul Collective, we understand that plans change. This policy outlines our refund and cancellation terms for all event registrations.

Cancellation & Refund Terms

More Than 72 Hours Before Event

• Full refund to your original payment method
• No questions asked — life happens!
• Email us at Help@DelSoulCollective.com or DM us @DelSoulCollective to process your cancellation
• Refunds processed within 5–7 business days

Less Than 72 Hours Before Event

• Your payment will be converted to event credit
• Credit is equal to 100% of what you paid
• Use your credit toward any future Del Soul Collective event
• Credits never expire and can be transferred to a friend

Important Details

How to Cancel

• Email us at Help@DelSoulCollective.com with your order number and event details
• DM us at @DelSoulCollective with your order number and event details

No-Shows

• Participants who do not attend without prior cancellation are not eligible for refunds or event credit

Event Cancellations

• If Del Soul Collective cancels an event, all participants receive a full refund to their original payment method regardless of timing

Credit Code Usage

• One credit code per transaction
• Cannot be combined with other promotional offers
• Non-refundable once applied to a new booking

Contact Us

Questions about this policy? Contact us at:

Email us at Help@DelSoulCollective.com

DM us on Instagram @DelSoulCollective

California Notice

This policy complies with California consumer protection laws. By purchasing a ticket or registering for an event, you acknowledge and agree to these terms.

Del Soul Collective reserves the right to modify this policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of any changes.