Privacy Policy

Del Soul Collective LLC (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase tickets or submit forms.

Information We Collect

We may collect information about you in a variety of ways. Del Soul Collective does not sell personal information.

Personal Information

• First and last name
• Email address
• Phone number (optional)
• Payment information (processed by Stripe; we do not store full card details)

Automatically Collected Information

• Browser type and version
• Device information
• IP address
• Pages you view and actions you take on the site

How We Use Your Information

• To process payments and confirm bookings
• To send receipts, tickets, and important event updates
• To respond to inquiries and provide customer support
• To improve our website and services
• To prevent fraud and enforce our policies

How We Protect Your Information

We implement appropriate security measures to protect your personal information, including:

• Secure payment processing through trusted third-party payment processors
• Encryption of sensitive data
• Limited access to personal information by authorized personnel only
• Regular security assessments

Payment Information: We do not store complete credit card information on our servers. Payment processing is handled by secure third-party payment processors that comply with PCI-DSS standards.

Disclosure of Your Information

We may share information with third parties that perform services for us or on our behalf, including payment processing, email delivery, and analytics. We do not sell your personal information.

Payment Processing

Payments are processed by Stripe. Stripe may collect and process your information in accordance with its own privacy policy.

Your California Privacy Rights

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

California residents have the right to:

• Right to Know: Request information about the personal data we've collected about you in the past 12 months
• Device information
• Right to Delete: Request deletion of your personal information (subject to certain exceptions)
• Right to Correct: Request correction of inaccurate personal information
• Right to Opt-Out: Opt-out of the sale or sharing of your personal information (We do not sell personal information)
• Right to Non-Discrimination: Exercise your privacy rights without receiving discriminatory treatment

California-Specific Disclosures

Categories of Personal Information Collected:

• Identifiers (name, email, phone)
• Commercial information (payment details, purchase history)
• Internet/electronic activity (website usage)

Business Purpose for Collection:

• Event registration and management
• Payment processing
• Customer service

Categories of Third Parties with Whom We Share Information:

• Payment processors
• Email service providers
• Legal authorities (when required)

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

How to Exercise Your Rights

• Include "California Privacy Request" in your subject line

Email us at Help@DelSoulCollective.com

DM us on Instagram @DelSoulCollective

We will respond to verified requests within 45 days.

Note: You cannot opt out of transactional emails related to your event registration.

Cookies and Tracking

Our website may use cookies and similar technologies to enhance user experience. You can control cookie preferences through your browser settings.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

Contact Us

If you have questions about this Privacy Policy, please contact us at Help@DelSoulCollective.com.